In various domains like banking & finance, insurance, healthcare, logistics and across the departments like business operations, finance, sales and legal; there is large volume of printed or handwritten documents being processed daily. Manual / semi-automated processing (verification, analysis etc.) of such digital or scanned documents in unstructured, semi-structured and structured formats through folders and emails is a high-touch, monotonous, repetitive and hence error prone task. Sample document types are financial instruments, trade finance, forms & supporting documents, itemized bills, immunization records and so on.
Following challenges are faced by operational teams of our clients who process document with large format variations in large volumes:
- Documents processed using OCR need up to 90% manual intervention.
- Stringent document processing SLAs
- Higher document processing cost
- High rework cost